The painting is not handmade, it is printed by machines.
Remind our clients something>
1. Due to the different lighting effects between computer monitors, mobile phones,
The color of the objects is a little different from the pictures in Store
2. This excellent quality printed canvas is frameless to reduce shipping cost,
But this size is the usual size of the photo frame and you can easily prepare the frame.
3. Each canvas has 3-5 Cm extra white border on 4 sides (as picture No 1 shows) ,
This is for stretching after receiving the canvas paintings, if you have other demands (you do n’t need white border or need white border with other sizes, or need mirror effect border), please contact us
4. This frameless painting is packed in a tube.
Be careful when unpacking the package with a knife, do not let the knife scratch the canvas.
If there is a paint smell to a new paint, that is normal. And the smell does not harm the human body, ease of use.
5. Orders will ship in 1-2 business days if in stock; they will ship in 3-5 business days if out of stock.
6. If you need another size, please contact us! We also accept custom made oil painting.
We Leave Extra 3-5cm of white edge to frame the painting as (No.1) picture shows, For example, buy the painting size: 50×70 cm, The Total size of the canvas received is: (3 + 50 + 3) x (3 + 70 + 3) = 56x76cm If you want to order 3-4cm extra color mirror edge as (N0.2) one piece shows , please leave us a message.
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)